Victoria Secret Complaint

Victoria Secret Complaint

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Customer Service


The customer service at VIctoria Secret has completely gone down hill, or was never there at the new location in Lynnfield, MA. When we walked in no one greated us. Then when looking for help and there was many pairs of associates talking and when looking at them they slowly acknowledged you. Then a manager stopped talking after I said excuse me one of them helped us, but did not because we could not find our sizes but she just left.a We went yesterday to get a bandoo and we were in line. There was one woman in front of us and she was being a problem. The woman working on her was calm , but she never requested back up. So I went to get back up and the girls who were talking with each other, i asked for a cashier and they looked like chicken with their heads cut off. They were looking around for help. Then one went to get one, I went back in line. Then a woman came she was helpful and told us to go look for another bandoo because it wasnt in our size. So we went and found it on our own and tried it on. The lady let me in but didnt speak to me. But spoke with her friends that came in and tried things on. It was uncomfortable. When we went back in line there was the same lady complaining and giving one of the cashier a hard time. And the other one still checking out. THere were two more registers and over 5 other girls working in the store and not one of them was trained on the cash registered? There was over five of us in line. Not sure why the staff on the floor was self absorbed in their conversations and not helping us out. Or anyone out.


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